Experience, Age, and Burnout: Implications on Motivation and Retention of Student Affairs Personnel (SAP) in Kenyan Universities

Scholastic Musakali Adeli, Francisca Ngithi Mbutitia
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Abstract


The core mandate of the Student Affairs Personnel (SAP) in Kenyan universities is to work with students right from admission to graduation. The SAP are often required to spend considerable and intense time with students facing psychosocial and physical problems. Such an environment can easily lead to burnout among the SAP if not checked. Burnout is a state of mental, physical and emotional exhaustion resulting in job dissatisfaction, lowered productivity, absenteeism and high turnover at the workplace. This article addresses how burnout levels vary based on age and experience of the SAP and the implications this has on their motivation and retention in Kenyan universities. The Maslach Multidimensional theory conceptualizes burnout in three core components; emotional exhaustion, depersonalization and reduced personal accomplishment. The findings indicate that a higher percentage of the younger SAP and those who had worked for less than five years are more affected by burnout than the other categories. This is evident when they become exhausted, and finally become less interested in personal development or they quit their job. Burnout is a reality among the SAP in Kenyan Universities and is highly influenced by institutional culture, the culture within the Student Affairs department and the day-to-day experiences of the SAP. Majority of SAP as human service providers do not recognize when they are burning out, therefore creation of burnout awareness, coupled with adoption of relevant interventions is necessary among the affected staff. This will lead to a productive work environment and motivated personnel. At the end of this article, there is a proposed model for burnout mitigation suitable for the SAP and any other human service provider in Kenya and beyond.


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References


Adeli, S. M. & Mbutitia, F. N. (2020). Experience, age, and burnout: Implications on motivation and retention of student affairs personnel (SAP) in Kenyan universities. Journal of Research in Education, Science and Technology, 5(1), 36-49.


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This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.


Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

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